Site Information

CONNECT WITH US

 Loading... Please wait...

Shipping Policy

Shipping Policy:
 
Most item's are free USA ground shipping, signature is required, and free to you the customer. While we try our best to ship your orders within 24-48 hrs of receiving it, there could be circumstances when we are unable to do so. such as Mattress Systems, Bed Frames, Sling's, Lymphedema Custom Sleeve orders that require custom options to be built into the system In such an event you will be informed of an estimated shipping date. All orders are subject to availability and the shipment could be delayed based on that. In such a case we will contact you and give further instructions.

No item's are shipped via Next Business Day / 2nd Business Day  UNLESS THE CUSTOMER PAYS FOR THIS SHIPPING METHOD, OTHERWISE WE SHIP ALL ITEM'S REGULAR GROUND.
 

No Return/No Refund / No Exchange Policy :

We are a Custom Medical Equipment Distributor and not a big box retailer, our no refunds/returns/exchange policy must be applied to all customers, our medical equipment cannot be tried on, tested, used, or abused in any way and a customer expects a refund/return/exchange. this is not allowed by our company, we are sure you understand this policy.

 

ALL MATTRESS SYSTEMS ARE NOT REFUNDABLE/RETURNABLE/Or EXCHANGEABLE/PER/FDA HYGEINE REGULATIONS WE MUST FOLLOW LEGALLY.

Many items are not Returnable or Refundable per custom order Requirements Lymphedema Sleeves/Garments that are made to customers body mass and body size are not refundable.

  • if or When a return is ever authorized, in TRANSIT before customer gets the product, or changes their mind for whatever reason in transit a 35% restocking fee and two way shipping charges will be charged to the customer. EXCEPT A CUSTOM MADE PRODUCT THAN NO REFUND WILL BE GIVEN.

A. No Refunds are given for a basic garment or supplies, or options, that are opened, used, or tried-on. PER/FDA HYGEINE REGULATIONS. Also, no refund is given for our various pump systems that are opened, tested or used.

B. Any and ALL Medical products, once shipped and accepted by the customer(s), used, tried on, tested, sampled in any way, cannot be returned, will not be accepted for any reason per FDA guidelines and regulations. NO REFUNDS, NO RETURNS ON CUSTOM ITEMS.

Cancellation of a placed order:
A order cancelled after it is shipped, or refuses delivery from the Customer for whatever reason, will have the No Return/Refund Policy apply as explained above. AND LISTED HERE: a 35% restocking fee and two way shipping charges will be charged to the customer. 

Customer Phone, Email, and Non-Medical Support Guidelines of our Company:
Please understand we are a medical equipment distributor not a Manufacturer of the equipment, with this said we offer limited phone assistance to help customers place an order for the product they choose to order, we help with various basic non-medical questions, but we do not set up the equipment or direct customers how to use the equipment, the manufacturer directions are in each box of delivered equipment for customer reference. WE DO NOT GIVE MEDICAL ADVICE, ANY MEDICAL ADVICE MUST BE FROM A CUSTOMERS PERSONAL DOCTOR. Please email us at compressionmedicaldistributors@gmail.com for basic non-medical questions.

Privacy:
We keep our customers' information private and confidential. We ensure strict measures to protect all your information. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personal information. The computers/servers in which we store personal information are kept in a secure environment.

Security:
This is a secured site using an encrypted secure socket layer. All credit card payments are accepted on our secure server. Please be assured that all your transactions are safe. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page/our Checkout page where we collect your credit card information.

Terms of Use:
Legal requirements compel us to advise you to review our terms of usage that will govern use of our site for purchase of goods. In accessing, browsing, and using this site, you have acknowledged that you have read, understand, and agree to be bound to these terms.
All information contained within this site including but not limited to all images, graphics, writings, and other materials that appear within is the sole property of Compression Medical Distributors, Inc. its subsidiaries and affiliates, or their respective owners. This site and its contents are provided on an "As Is" basis by Compression Medical Distributors, Inc. Prices and availability are subject to change without notice.

Liability Disclaimer:
At no time shall Compression Medical Distributors, Inc. be held liable for special, indirect, exemplary, consequential damages, or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site. In an effort to provide our customers with the most current information, Compression Medical Distributors, Inc.. will periodically make updates in the contents and in the products or services described in this site. Typographical or photographic errors are not the responsibility of Compression Medical Distributors, Inc.

Health Prescriptions Required, and Medical Disclaimer:
The information provided on this website is provided for informational purposes only and should not be used to diagnose or treat a health problem or disease. Information provided at and by Compression Medical Distributors, Inc. OR IT’S WEB SITES is not a substitute for professional medical care.
If you have a medical concern, or suspect you have a health problem you should consult your primary doctor or specialist. ALL PATIENTS/CUSTOMERS ordering any medical products/equipment on our website for drop ship are responsible for obtaining a doctors prescription prior to us shipping the item to them. You must  fax us the Prescription TO 888-283-9299. Please understand that the FDA requires this Policy.

Trademarks:
Compression Medical Distributors, Inc. makes no claim of ownership to the trademarks of any manufacturer whose products and/or information are presented by THIS WEB SITE or for any publisher, publication or advertiser mentioned on THIS WEB SITE.